Every file review surfaces insights that clients need to hear. Unusual cost movements. Approaching tax thresholds. Year-on-year trends that signal risk or opportunity. Your team spots these things as a natural part of compliance work. The problem isn’t the insight. It’s what happens to it next.
At some firms, these findings disappear into post-it notes, email threads and memory. At others, they do get captured, but in a separate tool that’s disconnected from the data. Either way, by the time the client meeting comes around, the link between what your team found and what the client hears is broken. And when a colleague takes over a client, there’s no record of what was discussed or promised.
Talking Points is our answer to that. It’s a complete client meeting workflow built directly into Silverfin that connects the compliance work your team already does to the conversations your clients need to have, without adding another tool or an extra step.
How it works
- Your team flags discussion items the moment they spot them during file review. One click tags a finding as a talking point inside a template or reconciliation, and it automatically aggregates into a single meeting agenda. Next to that, Talking Points suggestions surface outliers in client data during file preparation, flagging risks or opportunities your team might otherwise miss. No switching tools, no scribbling notes.
- At the meeting, a dedicated present mode gives accountants a clean, client-ready view. Internal communications are hidden. Interactive charts replace static reports. Deep links let you click from a talking point straight to the underlying account entry, so you can answer client questions on the spot with live data. With forecasting becoming super intuitive, meetings are shifting from reviewing last year’s numbers to exploring growth scenarios and what-if conversations.
- After the meeting, upload notes or a transcript and AI generates a structured summary with suggested action points. Every meeting creates a permanent, searchable record in the client file. No lost follow-ups, no starting from scratch.
Good advisory starts with good compliance
85% of all talking points created so far have been tagged directly inside templates, not on the separate Talking Points page. That tells us something important: accountants are already spotting advisory opportunities during compliance work. They just haven’t had a structured way to capture and act on them until now.
A working paper review that flags unusual movements in cost of sales isn’t just a compliance task. It’s the starting point for a conversation about pricing strategy, supplier risk or margin protection. Talking Points makes that connection explicit, turning routine file work into a prepared, data-backed client agenda.
This is what makes Silverfin’s position different. Most tools treat advisory as something separate, something you bolt on after the compliance work is done. Because your team is already in Silverfin doing that compliance work, the shift to advisory happens naturally. It’s not an extra process. It’s the same process, surfaced better.
Scale advisory across your entire portfolio
Talking Points becomes even more powerful when combined with Insights.
Say your tax team identifies a legislative change affecting clients approaching a specific threshold. With Insights, you can run a query across your entire client base, identify the 30 firms affected and automatically create a talking point in every one of those client files. What used to involve exporting to Excel, filtering manually and sending individual emails now happens in a single action.
Dedicated teams can create their own triggers, recurring reminders and market-specific advisory prompts that surface in the right client files at the right time. For firms managing hundreds or thousands of clients, this turns reactive advice into a proactive, firm-wide strategy.
It works for smaller firms, too
You don’t need a dedicated advisory department to benefit from Talking Points. For smaller firms, it solves a different but equally painful problem: the partner who carries everything in their head.
Right now, if that partner leaves, retires or is simply off sick, there’s no record of what was discussed, what was promised or what needs following up. Talking Points creates an automatic, chronological archive of every client interaction. That’s business continuity, not just a nice-to-have.
It also means a junior team member preparing a file can flag items for the partner’s attention without interrupting them. The agenda builds itself as the team works. No separate meeting prep session needed.
One platform, not one more tool
With over 40,000 talking points already created across firms using the feature, the demand for structured client conversations is clear. But the reason Talking Points works is that it doesn’t ask accountants to change how they work. It builds on what they’re already doing.
The shift to advisory doesn’t have to mean new software or a new way of working. It just means your compliance process doesn’t stop at the working paper. It flows through to a prepared meeting, a conversation you’re fully equipped for, and a follow-up that actually happens.
That’s what Talking Points delivers. And it’s all inside the platform your team already uses every day.
Book a demo to see how Talking Points can help your firm turn compliance work into better client conversations.
