{"id":47971,"date":"2017-05-05T08:03:01","date_gmt":"2017-05-05T08:03:01","guid":{"rendered":"https:\/\/silverfin.com\/resources\/comment-la-technologie-de-comptabilite-aide-a-mieux-ecouter-le-client\/"},"modified":"2026-02-16T06:42:47","modified_gmt":"2026-02-16T06:42:47","slug":"comment-la-technologie-de-comptabilite-aide-a-mieux-ecouter-le-client","status":"publish","type":"post","link":"https:\/\/silverfin.com\/fr-lu\/resources\/comment-la-technologie-de-comptabilite-aide-a-mieux-ecouter-le-client\/","title":{"rendered":"Comment la technologie de comptabilit\u00e9 aide \u00e0 mieux \u00e9couter le client"},"content":{"rendered":"<p><span>Dans le cadre de la digitalisation on entend souvent que les experts comptables vont devoir se profiler en tant que \u2018conseillers fiables\u2019 pour leur clients. Pas une t\u00e2che facile&#8230; mais il ne faut pas chercher le facteur de succ\u00e8s trop loin: \u00e9couter, c\u2019est une capacit\u00e9 importante pour ceci. Et gr\u00e2ce \u00e0 la technologie \u2018\u00e9couter\u2019 sera donn\u00e9 un nouveau sens pour les experts comptables.<\/span><\/p>\n<p><!--more--><\/p>\n<p>L\u2019importance d\u2019\u00e9couter semble low-tech, mais au contraire. La fa\u00e7on dont un expert comptable \u00e9coute les int\u00e9r\u00eats du client, fait ins\u00e9parablement partie de la transformation technologique dans le monde de la comptabilit\u00e9.<\/p>\n<p>Les outils digitaux et les applications qui trouvent leur chemin dans la profession du comptable peuvent simplifier et automatiser une partie des t\u00e2ches routini\u00e8res. Il s\u2019agit surtout de t\u00e2ches que l\u2019expert comptable peut ex\u00e9cuter sans collaboration du client.<\/p>\n<h5><span>Du traitement de donn\u00e9es passif vers conseiller d\u2019entreprise concern\u00e9<\/span><\/h5>\n<p>L\u2019automatisation du travail routinier augmente l\u2019efficacit\u00e9 dans une soci\u00e9t\u00e9 fiduciaire. Mais l\u2019impact de la technologie cause aussi un d\u00e9placement des t\u00e2ches des employ\u00e9s. Le traitement de donn\u00e9es passif est mis en arri\u00e8re-plan et donne place pour un r\u00f4le tr\u00e8s concern\u00e9 et tr\u00e8s actif pour l\u2019expert comptable: un conseiller d\u2019entreprise strat\u00e9gique qui travaille en symbiose avec son client.<\/p>\n<p>Ce d\u00e9placement mettra l\u2019accent sur:<\/p>\n<ul>\n<li>Contact avec client fr\u00e9quent<\/li>\n<li>L\u2019utilisation d\u2019outils digitaux intelligents pour les d\u00e9cisions d\u2019affaires<\/li>\n<li>L\u2019importance des \u2018soft skills\u2019, tout comme la capacit\u00e9 d\u2019\u00e9coute<\/li>\n<\/ul>\n<h5><span>N\u2019\u00e9coutez pas uniquement le client<\/span><\/h5>\n<p>Quand nous parlons de \u2018\u00e9couter\u2019 on ne veut pas dire uniquement \u2018d\u2019\u00e9couter le client\u2019 (bien qu\u2019il soit certainement important et il y a beaucoup d\u2019information concernant ceci).<\/p>\n<p><em><strong>Les meilleurs experts comptables \u2018\u00e9coutent\u2019 \u00e9galement les donn\u00e9es de l\u2019entreprise.<\/strong><\/em><\/p>\n<p>M\u00eame les plus petites entreprises apportent une vague de donn\u00e9es complexes. Dans cette vague de donn\u00e9es se trouvent toutes les informations cach\u00e9es n\u00e9cessaires pour le client, pour faire de bonnes d\u00e9cisions \u00e9tay\u00e9es \u00e0 propos de son entreprise.<\/p>\n<p>Mais il n\u2019est pas suffisant d\u2019uniquement rassembler ces donn\u00e9es pour aider l\u2019entrepreneur. Les donn\u00e9es seront de valeur seulement \u00e0 partir du moment o\u00f9 quelqu\u2019un les interpr\u00e8te, autrement dit: quelqu\u2019un qui sait<em><strong> \u00e9couter la signification de la vague de donn\u00e9es<\/strong><\/em>.<\/p>\n<p>Dans ce cas les experts comptables ont un r\u00f4le d\u00e9cisif: ils interpr\u00e8tent les chiffres et peuvent les convertir en forme de conseil d\u2019entreprise strat\u00e9gique.<\/p>\n<p>Les experts comptables doivent aller en recherche de mani\u00e8res pour simplifier l&#8217;interpr\u00e9tation de donn\u00e9es et c\u2019est l\u00e0 que la technologie peut donner la solution. Avec les bons outils utilis\u00e9s pour l\u2019analyse des donn\u00e9es il est possible \u2018d\u2019\u00e9couter\u2019 les int\u00e9r\u00eats commerciaux du client.<\/p>\n<h5><span>Il n\u2019y a jamais trop de donn\u00e9es \u2013 mais comment en faire le meilleur usage?<\/span><\/h5>\n<p>Les soci\u00e9t\u00e9s fiduciaires ont affaire \u00e0 de grandes quantit\u00e9s de donn\u00e9es. Il peut \u00eatre difficile de garder une bonne vue d\u2019ensemble et de ne pas se perdre dans les d\u00e9tails.<\/p>\n<p>Une plateforme centralis\u00e9 peut couper cette vague de donn\u00e9es et la structurer. Ceci donnera une meilleure vue d\u2019ensemble de la signification de l\u2019information. Telle plateforme vous aide aussi \u00e0:<\/p>\n<ul>\n<li>D\u00e9couvrir des tendances commerciales<\/li>\n<li>Identifier des solutions pour votre client<\/li>\n<li>Augmenter l&#8217;efficacit\u00e9 du travail journalier<\/li>\n<li>Segmenter la performance de l\u2019entreprise dans des sous-cat\u00e9gories bien ordonn\u00e9es<\/li>\n<\/ul>\n<p>En tant qu\u2019expert comptable vous pouvez \u00e9quiper l\u2019entrepreneur de deux sources d\u2019information essentielles avec ces donn\u00e9es:<\/p>\n<ul>\n<li><em><strong>Business planning<\/strong><\/em><\/li>\n<\/ul>\n<p>Business planning: quand vous cr\u00e9ez des budgets et des prognoses pour votre client \u00e0 base des donn\u00e9es financi\u00e8res. De plus, vous pouvez pr\u00e9senter ces chiffres d\u2019une mani\u00e8re visuellement attrayante avec l\u2019aide d\u2019un logiciel.<\/p>\n<ul>\n<li><em><strong>Business analysis<\/strong><\/em><\/li>\n<\/ul>\n<p>Business analysis: quand vous utilisez l\u2019information du client pour pouvoir analyser la performance de l\u2019entreprise par apr\u00e8s. Business analysis peut aussi \u00eatre prospective: dans ce cas vous mesurez les tendances et d\u00e9veloppements de l\u2019entreprise et du march\u00e9.<\/p>\n<p>Un expert comptable identifie les variations de la performance projet\u00e9e contre la v\u00e9ritable performance d\u2019une entreprise. La d\u00e9couverte de ces variations peut avoir une influence sur l\u2019ajustement d\u2019orientation de l\u2019entreprise et peut donner une directive strat\u00e9gique pour les d\u00e9cisions du client (et \u00e7a c\u2019est un service qui vaut la peine et l\u2019argent pour le client!).<\/p>\n<h5><span>Ecouter est donc tout sauf traditionnel<\/span><\/h5>\n<p>Gr\u00e2ce \u00e0 la technologie vous avez la possibilit\u00e9 d\u2019aller beaucoup plus loin que la forme traditionnel d\u2019un service client.<\/p>\n<p>Vous pouvez \u00e9couter gr\u00e2ce aux outils digitaux &#8211; vraiment \u00e9couter &#8211; vos clients. Non seulement \u00e9couter ce que vos clients racontent mais aussi ce que la vague sous-jacente de donn\u00e9es dit de l\u2019entreprise: c\u2019est justement l\u00e0 que vous trouverez les observations qui feront la diff\u00e9rence pour l\u2019entrepreneur.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Dans le cadre de la digitalisation on entend souvent que les experts comptables vont devoir se profiler en tant que \u2018conseillers fiables\u2019 pour leur clients. Pas une t\u00e2che facile&#8230; mais il ne [&hellip;]<\/p>\n","protected":false},"author":94,"featured_media":47973,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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